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Table of Contents

                            THE CERTIFIED SIX SIGMA BLACK BELT PRIMER
	I. CERTIFICATION OVERVIEW
		CERTIFIED SIX SIGMA BLACK BELT
		CSSBB BODY OF KNOWLEDGE
	II. ENTERPRISE-WIDE DEPLOYMENT
		A. ENTERPRISE VIEW
			1. VALUE OF SIX SIGMA
			2. BUSINESS SYSTEMS AND PROCESSES
		B. LEADERSHIP
			1. ENTERPRISE LEADERSHIP
			2. SIX SIGMA ROLES & RESPONSIBILITIES
		C. ORGANIZATIONAL GOALS AND OBJECTIVES
			1. LINKING PROJECTS TO ORGANIZATIONAL GOALS
			2. RISK ANALYSIS
			3. KNOWLEDGE MANAGEMENT
		D. HISTORY OF ORGANIZATIONAL IMPROVEMENT
			Philip B. Crosby
			Dr. W. Edwards Deming
			Dr. Armand V. Feigenbaum
			Dr. Kaoru Ishikawa
			Dr. Joseph M. Juran
			Dr. Walter A. Shewhart
			Dr. Genichi Taguchi
		QUESTIONS
	III. BUSINESS PROCESS MANAGEMENT
		A. PROCESS VS FUNCTION
			INTRODUCTION
			1. PROCESS ELEMENTS
			2. OWNERS AND STAKEHOLDERS
			3. PROJECT MANAGEMENT AND BENEFITS
			4. PROJECT MEASURES
		B. VOICE OF THE CUSTOMER
			1. IDENTIFY CUSTOMER
			2. COLLECT CUSTOMER DATA
			3. ANALYZE CUSTOMER DATA
			4. DETERMINE CRITICAL REQUIREMENTS
		C. BUSINESS RESULTS
			1. PROCESS PERFORMANCE RESULTS
			2. BENCHMARKING
			3. FINANCIAL BENEFITS
		QUESTIONS
	IV. PROJECT MANAGEMENT
		A. PROJECT CHARTER AND PLAN
			1. CHARTER/PLAN ELEMENTS
			2. PLANNING TOOLS
			3. PROJECT DOCUMENTATION
			4. CHARTER NEGOTIATION
		B. TEAM LEADERSHIP
			1. INITIATING TEAMS
			2. SELECTING TEAM MEMBERS
			3. TEAM STAGES
		C. TEAM DYNAMICS AND PERFORMANCE
			1. TEAM-BUILDING TECHNIQUES
			2. TEAM FACILITATION TECHNIQUES
			3. TEAM PERFORMANCE EVALUATION
			4. TEAM TOOLS
		D. CHANGE AGENT
			1. MANAGING CHANGE
			2. ORGANIZATIONAL ROADBLOCKS
			3. NEGOTIATIONS & CONFLICT RESOLUTION
			4. MOTIVATION TECHNIQUES
			5. COMMUNICATION
		E. MANAGEMENT AND PLANNING TOOLS
			INTRODUCTION
			1. AFFINITY DIAGRAMS
			2. INTERRELATIONSHIP DIGRAPHS
			3. TREE DIAGRAMS
			4. PRIORITIZATION MATRICES
			5. MATRIX DIAGRAMS
			6. PROCESS DECISION PROGRAM CHARTS
			7. ACTIVITY NETWORK DIAGRAMS
		QUESTIONS
	V. SIX SIGMA METHODOLOGY - DEFINE
		A. PROJECT SCOPE
		B. METRICS
		C. PROBLEM STATEMENT
		QUESTIONS
	VI. SIX SIGMA METHODOLOGY - MEASURE
		A. PROCESS ANALYSIS AND DOCUMENTATION
			1. TOOLS
			2. PROCESS INPUTS AND OUTPUTS
		B. PROBABILITY AND STATISTICS
			1. DRAWING VALID STATISTICAL CONCLUSIONS
			2. CENTRAL LIMIT THEORY
			3. BASIC PROBABILITY CONCEPTS
		C. COLLECTING AND SUMMARIZING DATA
			1. TYPES OF DATA
			2. MEASUREMENT SCALES
			3. METHODS FOR COLLECTING DATA
			4. ASSURING DATA ACCURACY AND INTEGRITY
			5. DESCRIPTIVE STATISTICS
			6. GRAPHICAL METHODS
		D. PROPERTIES OF PROBABILITY DISTRIBUTIONS
			1. DISTRIBUTIONS COMMONLY USED
			2. OTHER DISTRIBUTIONS
		E. MEASUREMENT SYSTEMS
			1. MEASUREMENT METHODS
			2. MEASUREMENT SYSTEM ANALYSIS
			3. METROLOGY
		F. ANALYZING PROCESS CAPABILITY
			1. PROCESS CAPABILITY STUDIES
			2. CALCULATING PROCESS PERFORMANCE
			3. PROCESS CAPABILITY INDICES
			4. PROCESS PERFORMANCE INDICES
			5. SHORT-TERM VS. LONG-TERM CAPABILITY
			6. NON-NORMAL DATA TRANSFORMATIONS
			7. PROCESS CAPABILITY FOR ATTRIBUTE DATA
		QUESTIONS
	VII.SIX SIGMA METHODOLOGY - ANALYZE
		A. EXPLORATORY DATA ANALYSIS
			1. MULTI-VARI ANALYSIS
			2. MODELING RELATIONSHIPS - VARIABLES
		B. HYPOTHESIS TESTING
			1. FUNDAMENTAL CONCEPTS
			3. MEANS, VARIANCES AND PROPORTIONS
			4. PAIRED-COMPARISON TESTS
			5. GOODNESS-OF-FIT
			6. DEFINE AND APPLY ANOVA
			7. CONTINGENCY TABLES
			8. NONPARAMETRIC TESTS
		QUESTIONS
	VIII. SIX SIGMA METHODOLOGY - IMPROVE
		A. DESIGN OF EXPERIMENTS
			1. INTRODUCTION
			2. TERMINOLOGY
			3. PLANNING AND ORGANIZING EXPERIMENTS
			4. RANDOMIZED BLOCK DESIGNS
			5. FULL FACTORIAL EXPERIMENTS
			6. TWO LEVEL FRACTIONAL FACTORIALS
			7. TAGUCHI ROBUST CONCEPTS
		B. RESPONSE SURFACE METHODOLOGY
			1. STEEPEST ASCENT/DESCENT EXPERIMENTS
			2. HIGHER-ORDER EXPERIMENTS
		C. EVOLUTIONARY OPERATIONS
		QUESTIONS
	IX. SIX SIGMA METHODOLOGY - CONTROL
		A. STATISTICAL PROCESS CONTROL
			1. OBJECTIVES AND BENEFITS
			2. SELECTION OF VARIABLE
			3. RATIONAL SUBGROUPING
			4. SELECTION OF CONTROL CHARTS
			5. ANALYSIS OF CONTROL CHARTS
			6. PRE-CONTROL
		B. ADVANCED STATISTICAL PROCESS CONTROL
		C. LEAN TOOLS FOR CONTROL
		D. MEASUREMENT SYSTEM RE-ANALYSIS
		QUESTIONS
	X. LEAN ENTERPRISE
		A. LEAN CONCEPTS
			1. THEORY OF CONSTRAINTS
			2. LEAN THINKING
			3. CONTINUOUS FLOW MANUFACTURING (CFM)
			4. NON-VALUE-ADDED ACTIVITIES
			5. CYCLE-TIME REDUCTION
		B. LEAN TOOLS
		C. TOTAL PRODUCTIVE MAINTENANCE (TPM)
		D. LEAN GLOSSARY
		QUESTIONS
	XI. DESIGN FOR SIX SIGMA
		DFSS INTRODUCTION
		A. QUALITY FUNCTION DEPLOYMENT
		B. ROBUST DESIGN AND PROCESS
			INTRODUCTION
			1. FUNCTIONAL REQUIREMENTS
			2. NOISE STRATEGIES
			3. TOLERANCE DESIGN
			4. TOLERANCE AND PROCESS CAPABILITY
		C. FAILURE MODE AND EFFECTS ANALYSIS (FMEA)
		D. DESIGN FOR X
		E. SPECIAL DESIGN TOOLS
		QUESTIONS