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TitleA Project Report on Employee Engagement
TagsCall Centre Outsourcing Business Process Outsourcing Thomas Edison Employment
File Size1.6 MB
Total Pages86
Table of Contents
                            even brighter future awaits Genpact as more clients in the blue-chip market find their way to it, in their quest for global outsourcing excellence. Growth History:
Indian BPO Segments Business Process Outsourcing in India is organized in many segments. Back-office processing and customer interaction services are among the fastest and largest growing segments that contribute significantly to the Indian BPO market. Other notable segments are revenue accounting, content development, animation, engineering and design, GIS and medical transcription. 

Back-Office Operations / Revenue Accounting / Data Entry And Conversion / HR Services - This segment is by far the largest, accounting for 42% pf the market share in FY 2002. Industries such as banks and aviation require large-scale data processing and data based decision-making capabilities. Indian companies provide data entry (paper to digital) and rule-set processing (applying present rules and criteria for processing) and are fast graduating to problem solving and decision-making. 

Content Development / Animation / Engineering And Design / GIS - The content development segment ranks second occupying 26% of the pie. The Roncarelli report on computer animation estimates that labor costs in India for computer animators is roughly one-tenth that in the US. While a computer animator in India earns about US$7,000 - 9,000 per year, an equivalent animator in the US earns US$45,000 - 90,000. 

Customer Interaction Services - The customer care segment ranks third occupying 28% of the pie. A customer care center is a service center with adequate telecom facilities, trained consultants, access to requisite databases, Internet and other online information support infrastructure to provide information and support to customers. Such centers are used for a number of customer-related functions like marketing, selling, information dispensing, advice, technical support etc. 

Medical Transcription Services - Medical transcription accounts for 2% of the total Indian outsourcing services. Medical transcription was one of the first offshore BPO services to be launched from India. This service involves the transcribing of medical records from audio format or dictated by doctors or other healthcare into either a hard copy or electronic format. 

Other Services - The other services include online education or web based training, market research analysis using statistical packages, remote network maintenance and monitoring.
GE is a diversified technology, media and financial services company dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and plastics, GE operates in more than 100 countries and employs more than 300,000 people worldwide. The company traces its beginnings to Thomas A. Edison, who established Edison Electric Light Company in 1878. In 1892, a merger of Edison General Electric Company and Thomson-Houston Electric Company created General Electric Company. GE is the only company listed in the Dow Jones Industrial Index today that was also included in the original index in 1896

Thomas Edison was the genius inventor of the electrical age, a man whose hundreds of inventions made him a public giant in the late 19th and early 20th centuries. Among Edison's most famous inventions are the first practical long-lasting light bulb and the phonograph; he also helped refine and develop other inventions like motion pictures, the stock ticker and the typewriter. By the end of his life Edison had registered 1093 patents and had made millions from his inventions and the businesses he built on them. He is especially known for his work with electricity, and the story of his struggles to find the right filament for the first working light bulb are legendary. Edison's labs were located in Menlo Park, New Jersey, leading to his nickname: "The Wizard of Menlo Park." Edison is also famous for being a dogged worker: he often slept no more than four hours per night and made the famous statement, "Genius is one percent inspiration and ninety-nine percent perspiration."
Gecis Global reborn as Genpact

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