Download ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide PDF

TitleITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide
Author
TagsItil Itil V3 Itil V3 Foundation
LanguageEnglish
File Size819.2 KB
Total Pages98
Table of Contents
                            Title & Copyright
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Foreword
Table of Contents
	ITIL® v3 Certification Pathway
	Exam Specifics
	Exam Prerequisites
	Exam Hints
	The Art of Service Objective Tree
	Study Notes
	IT Service Management
	ITIL ® v3 Service Lifecycle
	Service Strategy
	Service Portfolio Management
	Demand Management
	Service Design
	Supplier Management
	Service Catalog Management
	Capacity Management
	Availability Management
	IT Service Continuity Management
	Information Security Management
	Service Transition
	Knowledge Management
	Service Asset and Configuration Management
	Change Management
	Release and Deployment Management
	Service Validation and Testing
	Service Operation
	Service Desk Function
	Technical Management Function
	IT Operations Management Function
	Application Management Function
	Event Management
	Problem Management
	Request Fulfilment
	Access Management
	Continual Service Improvement
	Service Measurement and Reporting
	Continual Service Improvement Process
	Practice Exam Questions
	Answers
	ACRONYMS
	Glossary
	References
INDEX
                        
Document Text Contents
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ITIL V3
Foundation Bridge Certification Exam
Preparation Course in a Book f
or Passing the ITIL
V3
Foundation Bridge Exam
:
The 'How to Pass on Your First Try' Certification Study Guide
Notice of Rights
: Copyright ©
The Art of Service. All rights reserved. No part of
this book may be reproduced or transmitted in any form by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior

written permission of the publisher.
Notice of Liability
: The information in this book is distributed on an fiAs Isfl basis
without warranty. While every p
recaution has been taken in the preparation of the
book, neither the author nor the publisher shall have any liability to any person or
entity with respect to any loss or damage caused or alleged to be caused directly

or indirectly by the instructions cont
ained in this book or by the products
described in it.
Trademarks
: Many of the designations used by manufacturers and sellers to

distinguish their products are claimed as trademarks. Where those designations
appear in this book, and the publisher was aware
of a trademark claim, the
designations appear as requested by the owner of the trademark. All other
product names and services identified throughout this book are used in editorial
fashion only and for the benefit of such companies with no intention of
infringement of the trademark. No such use, or the use of any trade name, is
intended to convey endorsement or other affiliation with this book.
ITIL® is a Registered Community Trade Mark of OGC (Office of Government

Commerce, London, UK), and is Registered in the U.S. Patent and Trademark
Office.



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